Support

Overview

Critical Incident Solutions Inc. is committed to providing the very best in customer support. Complete product satisfaction is our top priority.

Software Support

CISMCARE comes with extensive help resources in the form of online help, user guide, and how-to videos. Nevertheless, we encourage our clients to take our comprehensive three day CISMCARE training course. The training will allow users to start from a solid footing and use the software properly.

For clients that would like to purchase a premium telephone support, hourly block packages can be purchased from us. Please contact our sales department for more details.

We try our best to respond quickly to email. However, we cannot guarantee that messages received outside of business hours will be answered before the next business day.

Technical Support

We offer free unlimited technical support. Issues received are reviewed and addressed as quickly as possible. A technical issue is classified as any issue relating to the installation, setup, maintenance, or defect of the software.

Customers will be notified by email when updates become available. Software updates are accessible using the link installed in the CISMCARE program menu. Installing updates is as simple as downloading the new installer and then running it.