Client Testimonials
In the course of upgrading its emergency response software, Air Malta had evaluated several providers. In terms of value and practicability of use, the CISMCARE software was indisputably the most suitable for us, as a National airline.
Considering the importance that Air Malta attaches to having a sound foundation for business continuity and emergency response, the choice of software was not taken lightly. The Critical Incident Solutions software has the flexibility and scope demanded of our emergency response setup.
The Critical Incident Solutions Managing Director, Janet Dean's background has given her an insight into the management requirements of emergency response. Her personal commitment in ensuring that client requirements are met expeditiously is perhaps the hallmark of the organisation.
The versatility of the well thought out CISMCARE software accommodated most of our requirements. Although some software customisation was required to meet Air Malta's specific needs, Critical Incident Solutions rose to the challenge and delivered. In this respect the product support provided by Critical Incident Solutions might, quite rightly, be considered an industry benchmark.
Captain D. Caruana
Manager Accident Prevention
Flight Safety Programme
Alaska Air Group has utilized CISMCARE as our primary database for approximately 1000 CARE and CIRP members for over a year now. CISMCARE has been an outstanding product for us, and makes tracking our member status, activity and information a breeze. The professionals at CISMCARE are extremely responsive and amenable to customization issues, and answer our questions quickly via email or phone.
Our members appreciate the ease of navigating through the application to keep their contact information current. As administrators, CISMCARE provides a fast and easy method of producing member information by city, region, or company including language capabilities and special skills. This has proven to be an amazing tool for us to produce a tailored response in any situation.
C. Mears
Manager, Emergency Preparedness
The members of the Southwest Airlines CISM Team have come to rely upon CISMCARE as a most valuable tool in the daily administration and operation of our Team. Our members reside all over the country, and
CISMCARE provides a team roster with all contact information where members can easily update changes to their data. CISMCARE provides one common access point where we can instantly learn about events requiring CISM intervention and where we can document our training and time spent on CISM activities. The e-mail feature allows team leaders to send group messages to the team or various sub-teams. Lastly, customer support has always been responsive to our questions and suggestions.
D. Reynolds
CISM Team Administrator
Kenyon International Emergency Services is a full-service disaster management firm which specializes in contingency planning, disaster management response and recovery efforts, training, family assistance, and humanitarian services.
After reviewing several options, we settled on CISMCARE and have been pleased by both the flexibility and reliability of the system. The success of Kenyon's readiness, response, and recovery is directly linked to CISMCARE's highly scalable software that meets challenges of any size. CISMCARE plays a fundamental role in Kenyon's recovery efforts as the company continues its tradition as the best disaster management provider internationally.
S. Hightower
Team Member Manager
Canadian North and its founding Companies have been serving the north for 75 years. We have a reliable fleet of Boeing 737-200 Combi and Dash 8 aircraft that fly into some of the harshest environments and most remote communities in Canada.
When it was determined that our Emergency Response Program needed updating, we turned to CISMCARE for the solutions. Its co-founder and Managing Director, Janet Dean had earned the trust and respect of her colleagues, ten years earlier, as the Critical Incident Stress Management Team Leader for Canadian Airlines International, one of Canadian North’s founding companies. In a matter of weeks our key team members were trained to use the CISMCARE software and we were soon populating our website with our Emergency Response Program. We have been fully supported throughout this transition period by Janet and feel very secure in knowing that our Emergency Response Plan is being managed through the expertise of Critical Incident Solutions Inc.
D.Morris
Director Airport Operations
Among the most valuable (and painful!) lessons learned in my twelve years’ experience of preparing for and responding to mass disasters is that: Effectively responding includes helping those affected by the event AND managing the associated information.
Fortunately, we became aware of CISMCARE and even more fortuitously, met the professionals who developed this highly-flexible and user-friendly tool. The developers’ willingness to refine the product to better meet our needs was amazing and their commitment to client satisfaction is truly exemplary.
Today, CISMCARE not only serves as our primary responder database, its functionality supports the entire spectrum of NEAS' Disaster Management Operations.
A. Chiroff
Program Manager - Disaster Management Services