CISMCARE
Aviation Industry Features
(also can be used by any other industry)

Crisis Call Center Operations

• Establish a single aviation accident as the incident or combination of aircraft accident and ground injuries/fatalities.
• Import/Search a “person involved” name list.
• Collect comprehensive “family/friends/other” and “person involved” demographic data.
• Date and Time Stamp notifications conducted with passenger families:
  • PNL: Name of loved one is on a preliminary (unverified) passenger manifest.
  • CNL: Loved one has been confirmed as having boarded the affected flight.
  • STATUS:  Loved one’s status has been confirmed:
    • Uninjured
    • Hospitalized / Location
    • Unaccounted For
• Log information from family members that a loved one may have been affected/is missing as a result of the ground incident:
  • Develop a Missing Persons List.
  • Continually cross reference Missing Persons List.
  • Update Missing Persons List.
• Assign call center staff to families of those involved.
• Enter travel details for families going to the accident site.
• Report On an array of real-time data to be incorporated into press briefings including:
  • Number and Percentage of passengers whose families have been notified or are pending of PNL, CNL, and Passenger Status.
  • Number of affected/missing persons on the ground.
  • Number of Responders deployed as part of the Family Assistance effort.

On-Site Operations

• Establish on-site locations.
  • Family Hotel and Family Assistance Center
  • Responder Hotel(s)
  • Hospitals
• Manage Meet and Greet events.
• Assign Care Team/Family Assistance staff to individual passenger families.
• Track resources utilized.
  • Communication devices assigned to responders and families.
  • Rental cars assigned.
• Provide Joint Family Support Operations Center (JFSOC) information as requested by the National Transportation Safety Board (NTSB) .
• Track cumulative expenses incurred.