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Alaska Air Group has utilized CISMCARE as our primary database for approximately 700 CARE and CIRP members for over a year now. CISMCARE has been an outstanding product for us, and makes tracking our member status, activity and information a breeze. The professionals at CISMCARE are extremely responsive and amenable to customization issues, and answer our questions quickly via email or phone.
Our members appreciate the ease of navigating through the application to keep their contact information current. As administrators, CISMCARE provides a fast and easy method of producing member information by city, region, or company including language capabilities and special skills. This has proven to be an amazing tool for us to produce a tailored response in any situation.
C. Simchuk
Director, Emergency Preparedness
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The members of the Southwest Airlines CISM Team have come to rely upon CISMCARE as a most valuable tool in the daily administration and operation of our Team. Our members reside all over the country, and CISMCARE provides a team roster with all contact information where members can easily update changes to their data.
CISMCARE provides one common access point where we can instantly learn about events requiring CISM intervention and where we can document our training and time spent on CISM activities. The e-mail feature allows team leaders to send group messages to the team or various sub-teams. Lastly, customer support has always been responsive to our questions and suggestions.
D. Reynolds
CISM Team Administrator
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Kenyon International Emergency Services is a full-service disaster management firm which specializes in contingency planning, disaster management response and recovery efforts, training, family assistance, and humanitarian services.
After reviewing several options, we settled on CISMCARE and have been pleased by both the flexibility and reliability of the system. The success of Kenyon's readiness, response, and recovery is directly linked to CISMCARE's highly scalable software that meets challenges of any size. CISMCARE plays a fundamental role in Kenyon's recovery efforts as the company continues its tradition as the best disaster management provider internationally.
S. Hightower
Team Member Manager
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Canadian North and its founding Companies have been serving the north for 75 years. We have a reliable fleet of Boeing 737-200 Combi and Dash 8 aircraft that fly into some of the harshest environments and most remote communities in Canada.
When it was determined that our Emergency Response Program needed updating, we turned to CISMCARE for the solutions. Its co-founder and Managing Director, Janet Dean had earned the trust and respect of her colleagues, ten years earlier, as the Critical Incident Stress Management Team Leader for Canadian Airlines International, one of Canadian North’s founding companies. In a matter of weeks our key team members were trained to use the CISMCARE software and we were soon populating our website with our Emergency Response Program.
We have been fully supported throughout this transition period by Janet and feel very secure in knowing that our Emergency Response Plan is being managed through the expertise of Critical Incident Solutions Inc.
D.Morris
Director, Airport Operations
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Among the most valuable (and painful!) lessons learned in my twelve years’ experience of preparing for and responding to mass disasters is that: Effectively responding includes helping those affected by the event AND managing the associated information. Thus, in preparing to establish Emergency Management Excellence (EME) in late 2006, we knew that development or procurement of a web-based information system that would support an array of preparedness and response functions would be necessary.
Fortunately, we became aware of CISMCARE and even more fortuitously, met the professionals who developed this highly-flexible and user-friendly tool. The developers’ willingness to refine the product to better meet our needs was amazing and their commitment to client satisfaction is truly exemplary.
Today, CISMCARE not only serves as our primary responder database, its functionality supports the entire spectrum of EME operations including Crisis Call Center Operations and On-Site Operations.
A. Chiroff
Director - Emergency Management Excellence
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....more to be added....
* * * Some of our clients have expressed their preference to remain unlisted. * * *
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