Overview

Critical Incident Solutions Inc. is a small software company based in Calgary, Alberta (Canada). It was established in 2002 to develop and bring to market a comprehensive software solution to help manage crisis teams. The result is CISMCARE.

We believe providing what the customer needs is key to a successful business. Striving to deliver value, whether it be enhancing CISMCARE or servicing the customer, is very important to us. Our success depends on happy and productive customers!

History

The following is a little background, by co-founder Janet Dean, that led to the development of CISMCARE:

Prior to launching Critical Incident Solutions, I was the Critical Incident Stress Management (CISM) Team Leader for two major airlines in Canada. Soon after being appointed to implement and manage the CISM program for Canadian Airlines, it became apparent a system was needed to help manage our member profiles, training, deployments, crisis interventions, incidents, and follow-ups. To my amazement, no dedicated software was available with such functionality.

It didn't take long to find out that crisis team leaders from other airlines were also experiencing the same challenge. Some teams were using a non-automated process while others were using a combination of off-the-shelf software applications. Using diverse non-dedicated applications makes matters worse in that data becomes decentralized and inaccessible by other team members. Eventually, what ends up happening is one or two team members manages all the administrative duties and thereby increasing the likelihood of burnout.

On September 11, 2001, I coordinated the deployment efforts for Air Canada's CISM Team. It became readily apparent that I needed an automated team management system to effectively perform my duties. Thank goodness for my "imperfect" Access database that I used while at Canadian Airlines or we would have had a much harder time managing deployment, interventions, time and expense tracking, and reporting.

During the requirements gathering stage for CISMCARE, I drew from my many experiences as a CISM leader. CISMCARE had to be highly functional, yet user friendly. It had to be multi-user friendly and web-based or its effectiveness would be limited. And because CISM team memberships are very fluid, CISMCARE also had to have a reasonably short learning curve. If the software was too complicated to learn, volunteers would become very frustrated which in turn would stress the team uneccessarily.

CISMCARE was developed to be adaptive to any type and size of crisis team. Any industry or organization can take advantage of our effective and efficient management tool and our tailored pricing makes it affordable for even the smallest of teams.

Please take us up on our free one-on-one demo and see for yourself how CISMCARE can work for you. I guarantee that you will be impressed by what you see.

Sincerely,

Janet Dean
Co-founder and Managing Director